As a leading long reach boom production and sales company, we strive to provide our customers with top-quality products that meet their needs and exceed their expectations. We are committed to ensuring customer satisfaction by offering a comprehensive warranty program.
Warranty Coverage:
Our long reach booms are covered by a limited warranty, which guarantees that the product is free from defects in materials and workmanship under normal use and service. The warranty period begins from the date of purchase and extends for a specified period, typically one year. Please refer to the specific terms mentioned in your purchase agreement or invoice for the exact warranty period.
Warranty Exclusions:
The warranty does not cover damages or defects resulting from:
Misuse, negligence, or improper maintenance of the product.
Unauthorized repairs or modifications.
Accidents, natural disasters, or acts of vandalism.
Failure to follow the recommended operating and maintenance procedures outlined in the product manual.
Warranty Claims Process:
In the event of a warranty claim, please follow these steps:
a. Contact our customer service department or your authorized dealer promptly to report the issue.
b. Provide the necessary details, including the product model, serial number, and a description of the problem.
c. Our customer service representative will guide you through the claims process, which may involve troubleshooting, providing technical assistance, or arranging for product inspection.
Warranty Resolution:
Depending on the nature of the warranty claim, we will take appropriate action, which may include:
a. Repairing or replacing the defective part(s) or product, free of charge.
b. Providing reimbursement for authorized repairs performed by third-party service centers.
c. In some cases, offering a refund or credit towards future purchases.
Limitations of Liability:
Our liability under this warranty is limited to the repair, replacement, or refund options mentioned above. We are not responsible for any indirect, consequential, or incidental damages arising from the use or inability to use our long reach booms. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so these limitations may not apply to you.
Q1: How long is the warranty period for your long reach booms?
A1: The warranty period typically extends for one year from the date of purchase. However, please refer to your purchase agreement or invoice for the exact warranty period.
Q2: What is not covered under the warranty?
A2: The warranty does not cover damages resulting from misuse, negligence, unauthorized repairs, accidents, natural disasters, or failure to follow recommended operating procedures.
Q3: What should I do if I encounter a problem covered by the warranty?
A3: Contact our customer service department or your authorized dealer as soon as possible. Provide the necessary details and follow the instructions given to initiate the warranty claim process.
Q4: How will warranty claims be resolved?
A4: Depending on the nature of the claim, we will repair or replace the defective part(s) or product, reimburse authorized repairs performed by third-party service centers, or provide a refund or credit towards future purchases.
Q5: What if I experience incidental or consequential damages?
A5: Our liability under this warranty is limited to the repair, replacement, or refund options mentioned. Please note that some jurisdictions may not allow the exclusion or limitation of incidental or consequential damages.
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